Definitions of Product Terms and Product Limits- Updated August 31, 2021

Virtual Events & QuickChat

• Brazen Event - An individual event created on the Brazen platform that has a start time, end time and its own unique url.
  • Open House Event - An event created on behalf of single employer, where all the booths are associated with that single employer
  • Expo Event - An event with multiple employers in a career-fair format where each booth represents a different employer
  • Peer Networking Event - An event designed to connect people in the same peer group in networking chats
  • Mixed Networking Event - An event designed to connect people in two different peer groups (Group A & Group B) in networking chats

• Brazen Event Limits
• Each event is limited to 6 hours in total length
• Client event administrators can host events with up to 6,000 concurrent attendees on their own. Any event in excess of 6,000 attendees are supported in coordination with your Brazen account management team, up to 9,000 concurrent attendees. 
• An event is limited to 250 booths per event. Event administrators can have up to 300 booths with coordination with the Brazen account management team.
  

• Brazen Series - A group of Brazen Events that reoccur on the platform, usually at the same date and time every week, month or quarter. A series that has 5 events is still considered 5 single events as each event in that series has its own start and end time and a unique url. Any of the above 4 types of single events above can be set up as a series.

• 1:1 Video / Video Interview - A Brazen event may also have video capabilities that will allow representatives and attendees to engage in optional video and/or audio only interactions. Only representatives assigned to a booth may start a video and/or audio only chat.

• QuickChat - allows for asynchronous text-based chats with candidates, usually about a specific job. This interaction is facilitated by Brazen.

Brazen Platform

• Booth Owner: A Booth Owner is responsible for building out the content of a booth that they have been assigned by an Administrator in an Open House or Expo event. Booth Owners can add Representatives and Opportunities to their booth, pull certain reports, and if the feature has been enabled, search and review registrants and signups in order to schedule chats on behalf of their Representatives. A Booth Owner logs in through the Brazen Control Center, and are directed to the Your Events page where they are shown all events to which they have been assigned a booth.
• Brazen Control Center (Account Home) - Each customer has their own account home, commonly referred to as “account home” or “Brazen Control Center”. The account home is where customers can build and manage their upcoming events and see past events, and if applicable, configure QuickChat for jobs, and/or manage FAQs as part of the FAQ Concierge (chatbot) product offered by Brazen.
• Sub Account - If applicable, customers may also purchase additional account homes as a way to organize events and/or separate data between groups or business units.
• Administrator (Admin) - An Administrator (also sometimes referred to as an Event Host, Admin, or Account Administrator) can determine account and event-level branding, build and manage events and booths, access analytics and reports, request additional services for their account, and add and assign other users, such as Booth Owners or Representatives. Administrators log in through the Brazen Control Center or an individual Brazen event URL. When an Administrator logs into the Brazen Control Center, they are directed to their Account Home page.
• Representative (Rep) - A Representative (also referred to as a Booth Representative or Rep) is a user role that allows the user to staff a booth in an event in order to connect and chat with Attendees. A representative is associated with a unique email address and can be a user with a seat or a guest seat. A Representative is assigned to one or more booths either by an Administrator or Booth Owner. Representatives can chat with Attendees, review registration information and resumes, suggest next steps, and view their chat history and transcripts. If enabled by the Administrator, they can also search registrants and signups ahead of an event and invite them to visit their booth, schedule chats with Attendees for specific time slots, or handoff an Attendee to chat with other Representatives. Representatives typically log in through an individual Brazen event URL. When a Representative logs in to the Brazen Control Center, they are directed to the Your Events page, and shown all events to which they have been assigned to chat within a booth. If a Representative has also been made a Recruiter, when they log in to the Brazen Control Center, they are instead directed to Recruiter View, and have an option to return to Your Events.
• Recruiter - A recruiter is a user role on the Brazen platform that has the ability to participate in Brazen Events and can also use Brazen’s QuickChat module. Only users who have a user seat may be designated as a recruiter within Brazen.
• Representative limits - The number of representatives allowed per Brazen Event
• Representative Ticket - A representative ticket is associated with a unique email address. It allows the user to attend one Brazen event in any capacity (chat 1:1, present a webcast, host a group video, and more), per ticket. The representative ticket user can be assigned various roles within the event, such as Representative, Host, and/or Presenter. Unless otherwise specified in your agreement, for virtual events, representative tickets are used at the point of representative attendance. For in-person events, representative tickets are used at the point of representative registration.
• Signups - When a participant is interested in a Brazen Event, they are prompted to create a Brazen Account by providing their first name, last name, email and password.
• Signup Limits - A limit on the number of signups for each Brazen event
• Event size - Number of signups for a given Brazen event
• Pre-qualification settings - The ability to limit participants from registering for your event with several questions. This is optional and is presented to interested participants after they signup.
• Registration form - A fully customizable online form for each Brazen event.
• Registrants - A participant who completes the registration form for a specific Brazen event.
• Attendee - A participant without a Brazen User Seat or Representative Ticket who attends (logs into) a specific Brazen event.
• Attendance rate - The percentage of registrants who join (log into) a specific Brazen event.
• BrazenLive Booth (Video Presentation booth) - A broadcast booth within an event that allows up to 4 presenters to broadcast a video live stream to attendees (includes screen sharing capability).
• Text-based chat booth (Chat booth) - A booth designed to enable one-to-one text based chats between attendees and representatives at a Brazen Event.
• Chat booth with Audio & Video – This booth type allows attendees and representatives to engage in one-to-one text-based chats but also gives representatives the option to start a video and/or audio only chat.
• Simultaneous Chats - Number of simultaneous text-based chats that reps can engage with during a Brazen Event.
• FAQ Library - Accessible only to admins and contains FAQs that Brazen’s FAQ Concierge chatbot can deliver via the BrazenBot installed on customer sites.
• Career Site BrazenBot - A piece of javascript if installed on customer pages will automatically display upcoming Brazen Events, custom calls to actions and if applicable, FAQs.
• Job Req BrazenBot - A piece of javascript if installed on customer pages can be configured to display any combination of the following: relevant Brazen Events, QuickChat, FAQs, custom calls to actions.
• Job Feed - An XML feed with your jobs data is required to set up and configure the BrazenBot

Additional Brazen Terms

• Company - A customer who has purchased Brazen. “Company” include but are not exclusive to:
  • Employers - An employer can either be a direct Brazen customer or the customer of a Brazen Partner.
  • Partners - A Brazen customer that sells virtual events to employers. Partners build, manage and often market virtual events on behalf of employers. These often include agencies, memberships and/or associations.
  • Colleges and Universities

• User Seat - During the time of Brazen purchase, a customer will purchase user seats to be used by their team within the Brazen platform. Each seat can be designated as “representatives” “administrators” and/or “recruiters” depending on the level of access purchased. Each user seat is associated with a unique email address and cannot be transferred to another person during the contract term unless that individual leaves the organization or moves departments.

• Admin Seat - An admin is a user role on the Brazen platform who can build and manage Brazen events within their assigned account home.

• Guest Seats - Guest seats are purchased and are used by customers who have users that may attend a couple of events per year as opposed to on an ongoing basis. A Guest seat user may not already have a user seat with Brazen. A single user who attends 3 Brazen events will have used 3 Guest Slots from their purchased bundle. Guest slot users may not use features such as QuickChat.

• FAQ Concierge (Chatbot) - Brazen’s chatbot can be configured to deliver relevant content via BrazenBot. The relevant content, displayed as questions and answers and organized into sections is delivered to audiences via a conversational user interface.

• Job Sponsorship - Customers who purchase job sponsorship credits are able to seamlessly promote jobs directly from the Brazen platform to reach new candidate audiences. Customers typically purchase a monthly budget to be spent over agreement term and that budget is used to drive relevant candidates to chat with a recruiter via QuickChat, join a relevant Brazen event and/or return to the customer’s career site to complete an application depending on configuration.

• Account Home - All Brazen purchases comes with one standard account home where the customer will be able to build and manage their Brazen events, access past Brazen events and if applicable, configure QuickChat for jobs, and/or manage FAQs as part of the FAQ Concierge (chatbot) product offered by Brazen.