The Most Important Leadership Skill of All
“I’m the boss. This isn’t a democracy. It’s a dictatorship.” When a friend of mine relayed to me recently that her manager had actually uttered that sentence in a staff meeting, the first thing I did was say “Ow!” Because my jaw had hit the desk, right on the corner—and dang, that hurt. The second thing I said was, “Really?” Because other than once or twice in my career, I’ve had the good luck to be blessed with bosses who would never in a Pleistocene era say something so archaic, backwards and totally counterproductive to morale and job satisfaction.
Solving Workplace Problems One Lunch at a TimeA couple of other friends and I were chatting about that unfortunate sentence at lunchtime recently. In between browsing the sales racks and ordering salads, we started discussing what skills and traits make a really good leader. While we could agree that slamming the “I’m the boss” hammer down was not among the best leadership traits, we came up with a list of essential boss skills that centered 100% around good communication:
- One friend emphasized listening: “Really listening, not just sitting there hearing the first sentence and getting defensive and arguing or shutting you down. When you’re trying to give your boss feedback and they refuse to hear it, it gets really frustrating, and you stop trying.”
- Another was more interested in message construction: “My boss sent me an email this morning, and it was really short and curt, and I didn’t know how to take it. She asked if I was aware of something on our website. Of course I was, but I didn’t know what she wanted beyond that. Did she want me to change it? Did she want me to take it down? Did she want me to enhance it? Did she want me to link it somewhere? Did she just want to make sure I actually did know it was there? I wish she’d have been more specific and concrete.”
- The first friend chimed in with, “I wish I knew what my boss wants me to do to improve.” The second friend readily concurred. “I never get feedback or constructive advice from my boss,” the first friend went on. “I know I could do things better from time to time, like be more professional in meetings, because I want to be taken seriously even though I’m a natural jokester. But even in my reviews, I never get that kind of feedback.”
- Finally the second friend hit the nail on the head: “I think managers really need to keep an open mind. They have to constantly remain aware that they may not know everything. That they may not have the best and final opinion about everything. That they could be wrong about something—even about lots of things—and that’s okay, as long as they’re open to hearing alternative ideas and views and changing their opinion in the face of changing evidence.”